Preparing for Change: Proven Strategies for Securely Exceeding Digital Consumer Expectations, Elevating Your Center Workforce, and Staying Ahead of the Regulatory Game

Why Attend the 3rd Call Center Summit for Financial Services?

We have facing us, social, mobile, an explosion of channels and an explosion of data. Customers are armed with more technology than [businesses] have. We have to be prepared to change for that.

Technology is playing a bigger role into every facet of consumer life, which has dramatically impacted the manner financial institutions must communicate information to them. As a center leader, are you prepared for this change? This 3rd summit is targeted at Financial Services delegates only and is about delivering a great customer experience to multichannel savvy consumers and meeting business objectives while staying abreast of the latest regulatory updates impacting the industry.

Particular emphasis is paid to the most pressing management concerns such as multi-channel integration; being lean without sacrificing customer experience; benchmarking new qualitative and quantitative technologies; regulation and compliance; and front line career management in order to prepare you for change and transform financial center perception.

IQPC’s 3rd Call Center Summit for Financial Services is designed specifically to provide Financial Services with new tools and approaches to grow your center into a successful profit center. Plus offer strategic insights into developing the most comprehensive level of customer service possible across all channels.

Through key practical case studies; industry leaders, technology gurus, and regulation officers will explore their routes to success in achieving growth while addressing concerns of privacy, security, compliance, and managing archiving capabilities.

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