Proven Strategies for Meeting Your Customer’s Expectations and Managing Your Call Center Workforce

IQPC’s Call Center Summit for Financial Services is targeted at financial services delegates only and is about delivering a great customer experience to your clients while meeting and exceeding your business objectives.

Particular emphasis is placed on:

• Driving performance improvement through successful change management, culture and leadership skills – the changing role of your call center employees.
• Leveraging tools and technology as an enabler for enhancing both the agent and the customer relationship.
• Ensuring that you are in compliance with meeting new regulation requirements.
• Meeting customer satisfaction needs and expectations through offering easier, better, more comprehensive access through an emphasis on offering multiple communication channels.

IQPC are pleased to announce the one and only call center summit designed specifically to provide the financial services with new tools and approaches to growing your call center into a successful profit center.

Media Partners