Hear from leading executives shaping the future of financial services call centers:

  • Bob Reilley
    Senior Vice President, Chief Marketing/Operations Officer,
    Aon Integramark
  • Darin Phillips
    Director of Customer Experience,
    SilverHill Financial
  • Patrick O’Shea,
    Senior Vice President, Customer Contact Center,
    Comerica

Developing tools and techniques to elevate financial services call centers to the next level

IQPC’s Call Center Summit for Financial Services is targeted at financial services delegates only and is about delivering a great customer experience to your clients while meeting and exceeding your business objectives.

Particular emphasis is placed on:

  • Driving performance improvement through successful change management, culture and leadership skills – the changing role of your call center employees.
  • Leveraging tools and technology as an enabler for enhancing both the agent and the customer relationship.
  • Ensuring that you are in compliance with meeting new regulation requirements.
  • Meeting customer satisfaction needs and expectations through offering easier, better, more comprehensive access through an emphasis on offering multiple communication channels.

IQPC are pleased to announce the one and only call center summit designed specifically to provide the financial services with new tools and approaches to growing your call center into a successful profit center.

IQPC’s Call Center for Financial Services will benefit executives from financial services including Investment Banking, Commercial Banking, Insurance, Financial Services, Credit Unions, Investment Management, Insurance, Consumer/Realty Lending with job titles:

  • VP Call Center Operations
  • VP Customer Care/ Customer Services
  • Global Head of Call Centers
  • Head of Strategic Services
  • Head of Services & Sales
  • Senior Director of Call Center
    		•
  • Sales Order Directors
  • Director Client Support Services
  • Director of Brand Customer Relations
  • Manager Call Center
  • Customer Service Managers
  • Customer Support Manager
    		•
Sponsors Media Partners
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